Thank you for shopping at RBB. 💙🩵
If you are not entirely satisfied with your purchase, we are here to help.
Cancellation Prior to Shipment
You may only cancel your order before we start process your order(s). We would advice a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.
Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number when completing your order. Only to valid legimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change in Shipping
If you have any request for change of shipping address, please WhatsApp 011-2802 5575 or email us rosebiru.bookstore@gmail.com within 12 hours upon order confirmation, customer will be responsible to any associated shipping charges.
Shipping Time
It is usually takes between 1-3 working days (Monday to Friday) for we ship your order(s) if the product(s) is ready stock. For pre-order product(s), we will ship your order(s) within 7 working days after the product(s) arrived at our warehouse.
It typically takes between 2-7 working days for parcel(s) arrived at your destination once the order status change to fulfilled.
Tracking Number
Once goods is picked up by our shipping partner, the tracking number for package will be available for you track in. Any communication is to be via email.
Returns
You have fourteen (14) days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we received your item, we will inspect it notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit within a certain amount of days, depending on your card issue's policies.
Shipping for Returns and Refunds
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a fund, the costs of return shipping will be deducted from your refund.
Contact Us
If you have any questions, contact us via
WhatsApp : 011-2802 5575
Email : rosebiru.bookstore@gmail.com
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notifications or approval from the customer is required.